Nationwide Delivery – We ship our products nationwide, to ensure every member of our pack can enjoy delicious dinners and tasty treats that are delivered straight to their door!

Our parcels are delivered with DHL/APC/DPD/ on next day delivery. Frozen items will be sent with thermal packaging.

Deliveries are available to be shipped during the businesses operational hours on Tuesday, Wednesday, Thursday and Friday. Orders placed from Saturday to Monday will be collected for shipping on the following Tuesday.

Order Placed On –

Monday = Estimated delivery Wednesday

Tuesday pre 12pm = estimated delivery Wednesday

Wednesday pre 12pm = estimated delivery Thursday

Thursday pre 12pm = estimated delivery Friday

Friday pre 12pm = estimated delivery Saturday

Saturday/Sunday = estimated delivery Wednesday

*PLEASE NOTE THE ABOVE IS ONLY AN ESTIMATE AND ORDERS PLACED PAST 12PM MAY STILL BE DELIVERED NEXT DAY DEPENDING ON COURIER COLLECTION TIMES*

Prices are subject to parcel weight and your shipping will be automatically calculated at the checkout.

By completing your purchase you are agreeing to the following terms and conditions:

1. Multi parcels may be delivered by different drivers on the day of delivery

2. DHL/APC /DPD do not need to knock and will ALWAYS leave the parcel even if you are not home

3. Deliveries can take up to 48 hours

4. YOU MUST download the DHL/APC /DPD app and register an account to track your order – you can also login and track on the DHL/APC /DPD website

5. DO NOT change the delivery date in the app or on the website

6.Make sure at time of ordering to fill in a mobile phone number and email address. That way the courier can let you know time of delivery and day. Also if for some reason courier can’t get an answer at your delivery address they can call you.

Note: During the busier periods, deliveries may take up to 48 hours to reach you. We cannot guarantee next day delivery.

When you select delivery at the checkout, the above delivery schedule becomes our target delivery day. Once it leaves us, DHL/APC/DPD  are in control of your parcel and reserve the right to deliver within 48hours, in busier times.

FAQ’s

When is the delivery deadline?

Orders placed after 12pm are not guaranteed to be delivered next day

What postcodes do you cover?

We ship our products across the UK mainland

What day and time will my order be delivered?

Please reference our estimated delivery schedule. Our courier will contact you once they have received the parcel with updates on delivery times. At time of order please make sure to give us a mobile number and email address. That way the courier can update you on your delivery date and time.

Please note that DHL/APC/DPD do not deliver on Bank Holidays.

What if I am not home to receive my delivery?

If your delivery arrives when you are not at home, the parcel will be left (no matter the weather conditions) outside of your address. It is your responsibility to be available for your delivery to ensure it is not stolen, damaged or defrosted. We accept no responsibility for the order once delivered.

What should I do if an item is missing?

On delivery of your order by courier or royal mail, If there is any parcel damage you can do one of  two things at time of delivery,

1,Tell the Courier Or Royal Mail that you refuse the parcel and want it sent back to the seller because of the parcel damage.

2, Open the parcel in front of Courier or Royal Mail and check the contents match what was sent to you on the invoice enclosed with every order( They have to wait for you to check ) and If there is anything missing from your parcel make sure they do an account of this and take picture if available.

3.We must be notified in no more than 24 hours if there is a problem with your parcel delivery

Sometimes we may substitute an item for similar value or substance. If a suitable replacement is not available, we will refund the product value. We take extra care by triple checking all orders, but we are only human and mistakes can happen. Please contact us at the earliest convenience, but no later than 24 hours after delivery if an item is missing. We have installed a CCTV pick n pack system and orders will be signed and checked by three members of staff. Once you have said you are missing anything we will check our cctv pick n pack system.